Job Description

We are looking for a Marketing Coordinator to manage the customer service functions for assigned Agency/territory.

We are looking for someone that can:

    • Provide overall work direction and guidance to customer service reps in assigned Agency.
    • Monitor daily work activities and assignments to assure that staff is working as a team to meet customer service needs externally and internally.
    • Provide backup and support to other Marketing Coordinators in neighboring Agencies when required.
    • Complete talent management responsibilities for assigned Agency staff which includes, but is not limited to, hiring, approving time records, scheduling, employee development, coaching, counseling, performance management, termination.
    • Monitor, maintain, and communicate all cash handling and banking procedures in the Agency.
    • Communicate new and/or updated workflows and procedures to Agency staff.
    • Monitor work to assure that workflows and procedures are understood and followed.
    • Maintain open and effective lines of communication internally and externally.
    • Monitor and complete various functions for the County Farm Bureau as defined in the Joint Operating Agreement (JOA).
    • Assist Agency Manager with maintaining facilities and preparing budgets, including authorizing invoice payments.

 

Do you have:

  • A High School diploma or GED equivalent? College degree preferred, but not required.
  • An active P&C License? A Life License is not required, but may be required in the future.
  • At least 2 years of insurance industry experience with at least 1-2 years of management? Previous Indiana Farm Bureau Insurance experience preferred.
  • Demonstrated ability to use Microsoft Office Suite, such as Word, Excel, and PowerPoint?
  • A thorough understanding of the Company’s philosophy and goals?
  • The ability to build strong working relationships with Agency Manager, District Customer Service Manager, Marketing Associates, Home Office, Incorporated, and others?
  • The ability to think critically when problem solving and provide suggestions for improvements?
  • Understanding of Marketing initiatives and goals?
  • The willingness and ability to effectively assist with developing Marketing plans for the Agency and communicating to staff?
  • The ability to effectively build a team and train and develop staff?

We can offer you:

  • A downtown location with free parking, a company cafeteria and fitness center
  • Training and development opportunities to grow personally and professionally
  • A collegial team focused environment
  • An organization that values work/life balance
  • An industry leading benefits plan including health, vision, dental, 401K,a companywide incentive plan and an Employee Community Volunteer program
  • Education reimbursement plan after one year of employment

 

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Application Instructions

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