Job Description

We are looking for a Trainer & Quality Assurance Analyst to develop and manage a complete Life Contact Center (LCC) training program.

We are looking for someone that can:

  • Coordinate, organize and participate in the testing of all systems used in the LCC.
  • Develop and maintain all corresponding written procedures and workflow requirements used in the LCC.
  • Partner and consult with other departments, as needed, in the research, preparation, coordination, or sharing of materials.
  • Assist with developing and managing benchmarks, action plans, goals, best practices and Standard Operating Procedures for the LCC.

Do you have:

  • A bachelor’s degree? Previous job experience considered in lieu of degree.
  • 5 years of customer service experience? Working in the insurance industry preferred.
  • The ability to monitor, coach, and measure employee work performance?
  • The ability to quickly develop an in depth knowledge of current LLC workflows and able to streamline processes to enable workflows to be more efficient?
  • A willingness to continue efforts to increase knowledge through applicable training, designations, and/or certificate programs?
  • The ability to assist Manager in the development of co-workers with problem solving and decision making skills by sharing position knowledge and job experiences?
  • The capacity to stay abreast of new industry trends and advances?
  • The willingness to obtain and maintain an Indiana Life & Health Producer’s License?

We can offer you:

  •  A downtown location with free parking, a company cafeteria and fitness center
  • Training and development opportunities to grow personally and professionally
  • A collegial team focused environment
  • An organization that values work/life balance
  • An industry leading benefits plan including health, vision, dental, 401K,a companywide incentive plan and an Employee Community Volunteer program
  • Education reimbursement plan after one year of employment

#CS

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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