Indiana Farm Bureau Jobs

Job Information

Indiana Farm Bureau Insurance Network Services Engineer II in Indianapolis, Indiana

Description

We are looking for someone to:

  • Perform second and third-level technical support for the Network Services team on data, voice and video software and hardware solutions.

  • Provide advanced troubleshooting and configuration of switches, routers, phones, wiring, load balancing, firewall and other data/voice technologies.

  • Work with technologies such as: Data – Local and Wide Area networks, Internet connectivity, Wireless network; Voice – VOIP, ACD, Voicemail.

  • Architect and design new technologies to incorporate within the environment.

  • Create and develop 5-year plans with budget considerations to maintain and enhance the network to meet current and future business needs.

Requirements for Success:

  • Requires a minimum of eight years’ experience in data or voice telecommunications and/or college-level education, with a bachelor’s level degree preferred.

  • Requires good customer service skills along with in-depth knowledge of routing protocols for problem diagnosis and resolution.

  • Must possess in-depth technical and administrative knowledge of data or voice equipment systems of the Companies and the ability to quickly troubleshoot issues as they arise.

  • Requires heavy customer contact; Tact, diplomacy, and ability to maintain composure in handling internal and external clients and in everyday job responsibilities.

  • Flexibility and adaptability in working with various individuals during emotional and conflicting situations by establishing and maintaining effective relationships and gaining trust and respect.

  • Must be skilled in attentive and active listening; patience to hear people out and accurately restating the comments of others.

#HO

#LI-TH1

Qualifications

Education

Required

  • High School or better

Preferred

  • Bachelors or better

Job Category: Information Technology

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: NETWO003838

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