Indiana Farm Bureau Insurance Network Services Engineer II in Indianapolis, Indiana
We are looking for someone to:
Perform second and third-level technical support for the Network Services team on data, voice and video software and hardware solutions.
Provide advanced troubleshooting and configuration of switches, routers, phones, wiring, load balancing, firewall and other data/voice technologies.
Work with technologies such as: Data – Local and Wide Area networks, Internet connectivity, Wireless network; Voice – VOIP, ACD, Voicemail.
Architect and design new technologies to incorporate within the environment.
Create and develop 5-year plans with budget considerations to maintain and enhance the network to meet current and future business needs.
Requirements for Success:
Requires a minimum of eight years’ experience in data or voice telecommunications and/or college-level education, with a bachelor’s level degree preferred.
Requires good customer service skills along with in-depth knowledge of routing protocols for problem diagnosis and resolution.
Must possess in-depth technical and administrative knowledge of data or voice equipment systems of the Companies and the ability to quickly troubleshoot issues as they arise.
Requires heavy customer contact; Tact, diplomacy, and ability to maintain composure in handling internal and external clients and in everyday job responsibilities.
Flexibility and adaptability in working with various individuals during emotional and conflicting situations by establishing and maintaining effective relationships and gaining trust and respect.
Must be skilled in attentive and active listening; patience to hear people out and accurately restating the comments of others.
- High School or better
- Bachelors or better
Job Category: Information Technology
Job Type: Full-Time
225 S East St
Indianapolis, IN, USA, 46202