Indiana Farm Bureau Jobs

Job Information

Indiana Farm Bureau Insurance Endpoint Engineer III in Indianapolis, Indiana

Description

Primary Responsibilities:

  • Implements, administers, and configures Windows OS, VDI, SCCM, Microsoft 365, Intune, and/or Printing.

  • Identifies support patterns for all endpoint support tasks.

  • Leverages automation to supplant tedious administration tasks.

  • Provides tier three support across the enterprise for issues related to endpoint technology and applications.

  • Ensures all client requests and operational problems are updated/resolved within a timely manner.

  • Creates, reviews, and updates troubleshooting and knowledge base information for both end users and lower Tier support.

Knowledge and Requirements:

  • 5-7 years of Endpoint Support experience.

  • 4 years of Microsoft 365/Azure Cloud Management, SCCM, or Virtual Desktop Administration experience.

  • MS certifications (Microsoft 365 Fundamentals, Security Administrator, Enterprise Administrator, Security Administrator, Azure Administrator), or other Entra/Azure VDI/Citrix/SCCM relevant technical certifications desired. Candidates must be capable of obtaining such certifications at the request of management.

  • Strong experience with Microsoft Windows, Office, Exchange/Outlook, client/server application support, Microsoft Active Directory, LAN/WAN, and mainframe systems.

  • Proven experience in process automation, scripting, and system integration and strong experience in device and software management toolsets.

  • Highly skilled in analyzing, identifying, and documenting new technical solutions.

  • Strong experience in leading projects, including proficiency in identifying tasks, roadmaps, and schedules.

  • Effective at mentoring and cross-training in the individual area of expertise.

  • Advanced knowledge of Agile/Scrum methodology and/or certification required.

  • Ability to effectively communicate with both technical and business partners.

  • Ability to effectively train end users and lower support tiers.

  • Ability to identify and learn new technology and skills without explicit guidance.

  • Possesses a solution driven mindset.

#HO

#LI-TH1

Qualifications

Education

Required

  • Associates or better

Preferred

  • Bachelors or better

Job Category: Information Technology

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: ENDPO004472

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