Job Description

IT Support Specialist 

Part-time opportunity
Agile Workspace, Downtown, Free Parking

Indiana Farm Bureau Insurance has been protecting Hoosiers for over 80 years. Our organization is evolving; culturally, physically and technologically. We need a self-motivated IT Support Specialist who will be organized, detail-oriented, disciplined and fit our company’s culture.

Here's what you'll be doing:

You will handle day-to-day support for technology related issues (tier 2 ) that are escalated to the team. You will competently resolve technology issues in a timely manner, provide exceptional customer service and become part of the IFBI family, contributing to our success.  This position requires someone to work between 25 - 29 hrs / week.

Your skills:

  • Technical competency.
  • Provide excellent IT support to build, configure, maintain and troubleshoot a complex technology environment consisting of:
    • Laptops, desktops and thin client devices.
    • Microsoft Windows 10 and Mac OS X.
    • Diverse set of desktop applications.
  • Manage and organize your activities in a fast-paced environment:
    • Prioritize workload and manage time effectively according to business needs.
    • Manage end user expectations with timely and professional written and verbal communications.
    • Utilize the ticketing system to document your work and facilitate communication with end users.
  • Resourceful and creative:
    • Leverage internet resources, discussion boards and other resources available to you to find a solution.
    • Recognize when an end user’s business is being impacted and be creative in developing workarounds or solutions.
    • Analytically think through issues to develop solutions when they aren’t evident.
  • Collaborate and work as a team with co-workers:
    • Share ideas and collaborate with staff.
    • Help cross-train staff.
    • Participate in weekly on-call rotation.
    • Work with management on team goals.

 Your experience:

  • 3 years of work experience with Windows 7 and/or Windows 10 providing end-user support in a business network environment.
  • Basic knowledge in virtualization and supporting virtualized environments.
  • Ability to perform the mental and physical demands of the position.
  • SCCM, Group Policy and Mac OS experience is preferred.
  • Able to work between 25 - 29 hours per week

 We offer:

  • A downtown location with free parking, a company cafeteria and fitness center.
  • Training and development opportunities to grow personally and professionally.
  • A collegial team focused environment.
  • An organization that values work/life balance.
  • An industry leading benefits plan including health, vision, dental, 401K and more

 

#DI

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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