Customer Service Careers at Indiana Farm Bureau Insurance

Live Your Potential

Employees working in a call center

Quite simply, our aim is to be great to work with and great to work for. Our customer service teams at Indiana Farm Bureau Insurance nurture a culture of collaboration and open communication, encouraging feedback and continuous improvement.

While we interact with our customers across the state every day, each connection is a new opportunity to be there for the people who need us. From flat tires to fender benders, processing payments or larger losses, every interaction is a big deal to the person on the other line. Don’t know much about insurance? No problem! We offer comprehensive training so you’ll have no trouble assisting our customers. Learn more about how you can start making a difference.

Why Work at Indiana Farm Bureau Insurance

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Unlimited career opportunities

Whether you choose to further your knowledge as part of the customer service team or you are looking to grow within the organization, we will work with you to help identify career pathways and what you need to do to get there.

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Make a difference

When things go wrong for our customers, you’ll make it right, by helping customers navigate unfamiliar territory with confidence and compassion. By setting expectations, explaining tricky insurance jargon and entering claims according to our best practices, you will make these difficult times easier.

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Fantastic office location

Our headquarters are situated in downtown Indianapolis. Not only are we in a great part of town, the office is easily accessible and you’ll have plenty of options for lunches and other social pursuits close by!

Attributes of a successful Customer Service team member

We believe in hiring for attitude and training for skill. That’s why when you join the Indiana Farm Bureau Insurance team, you’ll be working alongside a group of committed licensed professionals that hail from a variety of industries, backgrounds and experiences - including, for example, retail and hospitality, food and beverage, and those who are transitioning back to the workforce. While we have a diverse team, we pride ourselves on what we share: integrity, flexibility, compassion, and a sincere love of working with people.

Call center team members working together

What Our Team Members Love About Working Here

  • I have been with Indiana Farm Bureau for almost six years. I enjoy the pace along with the loyalty and good leadership this company offers. It is a place where you can grow, and focus on the future with training courses and competitive chances to advance.
    — Charlotte Bruce
  • I learned so much and got to work with several different positions and levels. Before this summer I was unsure of what exactly I wanted to do but now I can see myself in several positions in this company in the future.
    — 2014 Intern

Ready for a rewarding career?

Take the next step by browsing our current openings. If you don’t see a posting that suits you, we warmly invite you to submit your profile to our Talent Community for future opportunities.