Job Description

 Requisition Number
16-0284

 Post Date
4/7/2017

 Title
Associate Help Desk Analyst - Part-Time

 City
Indianapolis

 State
IN

 Description

Great Technical Part Time Opportunity....

Indiana Farm Bureau Insurance recognizes the needs of change in both how we support our members and our employees. Adding a new collaborative workspace environment that is focused on ergonomics is a long term investment in enhancing how we work and partner together. we're adding great talent to our organization and we'd like to show you what we're about today.....

Our need is a part time Help Desk Analyst position requiring anywhere from 25-29 hrs / week. You will work with a small but growing team that provides tier 1 support and problem resolution for Business Support Specialists.

You'll be involved with:

  • Performing hardware and software installations for mainframe, PC's, LAN and Laptops
  • Submit, update and track all problems via Help Desk Management software.
  • Work with programmers, vendors and other Business partners to resolve problems
  • Assist in the development and ongoing enhancement of procedures and guidelines
  • Perform fundamental LAN adminstration and other duties as assigned by mgmt


 Requirements

MINIMUM REQUIREMENTS:

Education: Requires a high schools diploma or equivalent.

At least one year experience as a business support user. Education/training in computer troubleshooting preferred.

Previous customer service experience and insurance knowledge preferred.

Skilled in attentive and active listening; patience to hear people out and accurately restating the opinions of others even when he/she disagrees.

Demonstrated multifaceted oral and written communication skills specific to creating and fostering a learning environment that focuses on customer service, training and its continuous improvement.

Works well under pressure and meets regular reporting deadlines from all levels of management with varying workloads.

Must be able to effectively operate computer systems to complete essential job functions. Ability to come up with new and unique ideas and be able to implement the necessary steps to see through from inception to completion.

Easily makes connections among various non-related sources.

Dedicated to meeting the expectations and requirements of internal and external customers by establishing and maintaining effective relationships and gaining trust and respect.

Work independently without direct supervision and be seen as a self-starter. Evidence of the practice of a high level of confidentiality.

Ability to learn new tasks quickly by grasping the essence and the underlying structure of the task at hand. Uses rigorous logic and method to solve difficult problems with effective solutions.

Incumbent will be training for a period of at least 6 months not more than one year and will be expected to pursue continued formalized training.

#DI



Application Instructions

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